S and J Plumbing
AI & Business Transformation Manager
Arlington Heights, IL - Full Time
AI & Business Transformation Manager
Location: Arlington Heights, IL
Compensation: $120,000-$150,000 + Performance Bonus
Employment Type: Full-Time, Onsite
Build the Systems That Help Us Scale
S&J Plumbing is seeking an AI & Business Transformation Manager to help build a smarter, more efficient organization as we continue to grow.
This is not a traditional IT or software engineering role. We are looking for a business-minded problem solver who can identify operational inefficiencies and implement practical solutions using AI, automation, process improvement, and internal technology.
You'll work directly with leadership and department managers to understand how work gets done today, uncover opportunities for improvement, and design scalable systems that improve productivity, consistency, and business performance.
Key Responsibilities
Business Process Improvement
- Analyze workflows across operations, dispatch, call center, accounting, marketing, recruiting, HR, warehouse, sales, and field teams.
- Identify repetitive tasks, manual processes, bottlenecks, communication gaps, and inefficiencies.
- Redesign processes to improve scalability, consistency, employee experience, and operational performance.
AI & Technology Implementation
- Identify and implement practical AI solutions across the business, including operations, customer service, sales, recruiting, onboarding, training, HR, accounting, reporting, and knowledge management.
- Evaluate emerging AI technologies and determine where they can create measurable business value.
- Develop standards and best practices that drive successful AI adoption.
- Build automated workflows and integrations between business systems.
- Develop internal tools and applications using modern low-code and AI-assisted platforms such as Zapier, Make, n8n, Replit, Cursor, Lovable, Claude Code, and similar technologies.
- Take projects from concept through implementation and employee adoption.
- Improve hiring, onboarding, training, and employee development processes.
- Streamline applicant tracking, interview scheduling, candidate communications, onboarding workflows, and employee administration.
- Build dashboards and systems that provide leadership visibility into recruiting, training, and workforce development.
- Document key business processes and create scalable SOPs.
- Develop AI-assisted knowledge management systems that make information easy to access and maintain.
- Train employees and managers on new tools, automation, and AI best practices.
Success in this role is measured by business outcomes, including:
- Reduced administrative workload
- Faster and more consistent processes
- Improved employee productivity
- Better recruiting and onboarding efficiency
- Reduced software and operational costs
- Improved customer and employee experience
- Increased visibility through reporting and dashboards
- Scalable systems that support company growth
- Measurable improvements in profitability and operational performance
Ideal candidates will have experience in several of the following areas:
- Business process improvement
- AI implementation and adoption
- Workflow automation
- Operations management
- Digital transformation
- Systems implementation
- Internal application development
- Low-code/no-code platforms
- Project and change management
- Business analysis
- HR and recruiting technology
- Employee training and development
What Will Make You Stand Out
We'd love to hear about:
- Processes you've automated
- Internal tools or applications you've built
- AI solutions you've successfully implemented
- Recruiting, onboarding, or HR systems you've improved
- Projects that saved significant employee time
- Systems that helped a company scale without adding unnecessary overhead
- Cross-platform integrations and workflow redesigns that delivered measurable results
We're looking for a builder, problem solver, and continuous improvement mindset.
Someone who naturally asks:
- Why do we do it this way?
- Can this process be simplified?
- Can it be automated?
- Can AI improve it?
- Will it still work when the company doubles in size?
Why S&J Plumbing?
As a growing residential service company, we're committed to scaling through better systems, smarter processes, and practical use of technology. This role offers a unique opportunity to work directly with leadership, influence nearly every department, and help shape how AI, automation, and operational excellence drive the future of our business.
You won't be maintaining someone else's strategy. You'll be helping build ours.
